FED-UP FLEXI CLUB MEMBER

Yet Another Unhappy Flexi Club Member. Promises made in the beginning never materialized. First year try and doing a booking, was told my points is enough but had to paid in a cash amount to make the booking. Never was told about the Cash Account running in congestion with the points and both must be used to make a booking. Only on the third year I was able to make a booking, to my surprise, I could not get a booking in the time I want to go and had to move 2 weeks later. Then Flexi club phoned me with the conversion to the 7 year contract, Nice I thought, much more points a year to use for booking at better resorts, so I upgraded my membership, that was in July 2018. Then came the bigger problems, In January 2019, I apply for a student loan for my Daughter, was rejected by a all four big Banks, reason, I can't afford it. On further investigation on the matter I found out that Flexi Club had put me on ITC and that I'm R 20700 in arrears with my account with them. My Membership costs and the Levi costs is going of my bank account via Debit order. After numerous phone calls and emails the problem was apparently solved and got the student loan approved only in March 2019. I tried to cancel my membership and was informed that if I pay R 21000, they will start with the process. Didn't had that kind of money to do that, so keep on with the membership. Didn't bother checking my credit standing with ITC because I thought it was fixed in march after the student loan was approved. 8 October 2019 apply for a lease agreement with my bank to buy a new Bakkie, it was declined because on ITC, I was still in arrears with my Flexi Club account with R 20700. When trying to speak with a head of department at Club-sure offices, I'm just informed that they are not available because they are in a meeting. Asked for one to phone me back, never happened. Now I'm asking if there is someone that can assist me in cancelling that membership without costing me a arm and a leg.