FALSE PRESENTATION / FALSE INFORMATION ON BOOKLET

Elite member; *** On this presentation, we specifically told the presenter, that we are taking this membership out especially for international tours. We were told about the lots of resorts overseas etc. We can utilize our Bonus breaks / points / etc.

My first interaction: Booking with Richard at the Mauritius desk. Were told, that we cannot use Points with Mauritius, and that it will be CASH ONLY basis. Was given a quote for accommodation, then I checked the Booking.com, and found out that Booking.com is cheaper for the same date and same resort. After disputing with Richard, I was given a discount (So I would have accepted the higher quote, thinking that it has been discounted. Flexiclub member receiving discounted rates – FALSE

International Travel desk – Asiah Khan Trip to Rome / Cruise the Meditaranean Quote received – No discount – checked the website for Flights to Rome from Cape Town – and MSC website for Cruise, same date and inside cabin – Flexiclub receiving discounted rates – FALSE

My question here is – Please explain to me the discounted portion, by being this Elite member with all the benefits.

I strongly feel to resign from this membership on grounds of the false information given to me and claim all my moneys paid thus far.

I AM NOT GETTING TO THE RELEVANT PEOPLE TO SPEAK TO, BECAUSE ALL YOU GET IN TOUCH WITH IS CALL CENTRE PERSONEL, THAT DO NOT RESPOND OR RETURN YOUR CALLS / QUERIES.