Failure to provide a reply - ignoring clients

My account has been suspended and I have tried to sort this out. I was advised to sign a new contract which will sort out the account and activate the status and remove the bad credit listing on my credit profile. I have signed a new contract on the 19 October 2020 and by end November this contract was not loaded on your system by head office (almost a month later). I have been receiving calls from your head office and yet this is still not sorted out. I called your head office, which by the way cost me in airtime as the only number to call is Durban! I have done the new contract hoping that my account will be sorted out and activated. I paid the admin fee as well as the annual fees which cost me +/- R9000.00. After doing all of this I discovered when I app**** for vehicle finance that my credit profile were badly affected by Flexi Club and were declined, which is very very disappointing to me. Why did I go through all this and spend so much money and yet I am still negatively impacted? Honestly, I would like to cancel my entire subscription to Flexi Club due to this. I asked the head office consultant to please remove me from Flexi Club entirely and were advised that they are unable to do so which really makes me very mad. Trying to get someone to contact or email you back is a nightmare. They do not respond to emails even though their call center confirms that they will. Trying to cancel your contract.. NO you are unable to do so! Their customer service really sucks!!