Empty promise

From my first review on the 17/02/20 I got a response on the 19/02/20 from the flexi club / first group consultant/ customer care team , the response was the management have agreed to cancel the membership with full forfeiture , this mean that the membership will be cancelled and there will be no refunds for any payment which happen before. the very same day I responded by answering ( flexi club) to say please go ahead and do the cancellation as soon as possible, I don’t care about the money we paid without using they facilities,because this matter is being a thorn in my day to day living, 12 days down the line I’m still waiting for the respond all I want is everything written in black and white I don’t want a promise for cancellation I want a proof to show the matter is being dealt with accordingly. they saw it fit to respond quickly to my complain to protect they company name, but they forgetting who is important in this business CUSTOMER SERVICE , all I need is this matter resolved, and I won’t stop until is done there is still other platforms I will use until this matter is dealt with, I will go to social media, tv, radio consumer programs until someone deemed it fit to do they job right.