Double deduction Flexi club Elite membership fees x 2 years

Since October 2018 my father has been trying to get feedback from Flexiclub. he was offered an conversion of his points to a 7 year membership (7 year Elite membership)this would then imply monthly installments as opposed to a annual fee. Problem is: Annual membership fees continues, as well as monthly. could someone please contact me to sort this on his behalf! He is 84 years old, and a pensioner. this is totally impossible.

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