Disgusting Customer Service from Flexi Club

My Dad made two booking with Flexi Club from 24/11/2015 - 28/11/2015 (for himself and my sister). He had to make a co-payment of R 2,350.<br> <br> Since the booking - my Dad became quite ill and is not able to make it for his vacation. He was hospitalized. <br> <br> We contacted Flexi Club for a refund and they refused. They said that the ONLY time they will refund is if the person dies or is currently in hospital. Even though my Dad was in hospital and has been discharged, he is in no condition to go for a vacation.<br> <br> Flexi Club does not care about customer service. <br> <br> Apparently this Refund Rules were made by a board of Directors. And we all know how their bonuses work...the more they ******* customers, the higher their bonuses.<br> <br> They are interested only in their pockets and don't bother about their customers.<br> <br> Poor Service!!! I don't recommend anyone to get Flexi Club. They don't worry about people that have supported them for years...<br>