1 reviews | Active since Jul 2012
DISGUSTED
I was told last year that I could only cancel my flexi club once I have settled, my account in full, I called today as my account is now paid in full but was told that you can only cancel between Jan and May which was new to me. I joined Flexi club in 2008 and when it was sold to me it was said that I could cancel it at any time. Apparently the new rule came into affect in 2011 which is 3 years after I have joined. I now have to pay fees again for another year, I feel that is totally unfair and this was not part of the deal that was sold to me. The consultant I spoke to had attitude and also as I am the client did not have any respect for me as a client. There must surely be another way to get out of this as I am not going to be bul**** into having to be a member of Flexi club. If you look at the cancellation period I am short by one month so I really feel that this is not fair at all.
Thank you for bringing your enquiry to our attention.
As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.
We trust the outcome has been of satisfactory to you
Warm Regards
Client Care Team
Thank you for bringing your enquiry to our attention.
As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.
We trust the outcome has been of satisfactory to you
Warm Regards
Client Care Team
