Disappointed at Caribbean Estates

Having been a member of Flexi Club for over 20 years, my latest visit to Caribbean Estates was really disappointing.

The suite allocated was 29 Montego Bay. On arrival we were asked the usual screening by security and let in to reception. Having given our names we were allocated our keys. It could be due to covid but there was no warmth or friendliness at reception.

I had been told that we were allocated a flat suite but no one spoke about the terrible stairway going down to the suite. For a person who has spine problems it was difficult. The allocated suite was not a refurbished suite but was adequate. The flaws came in the form of leaking shower...broken blinds...doors not closing...remote not working and only beds for 6 adults and not the 8 requested. Towels were insufficient and would only be changed once a week. No pool towels were allocated. Cleaning services on the Saturday was sp****...the main bedroom and en-suite was not cleaned and no toilet paper was replaced. Having tried to call Tamryn whose number I was given by reception proved futile. Hence we had to make do with the suite as is. It was a disappointing stay