Confirmed cancellation Nov 2015, now in arrears!!!

In November 2015, I contacted Flexi Club to complain about the misrepresentation by their telesales staff of their 'conversion' option from a lifetime contract to a 7 year contract. On 11 Nov 2015, I received an e-mail from Goolam Haniff to confirm that the contract will be cancelled. Up to date, this has not happened, only the debit order was cancelled. Every month I receive a statement, showing me to be in arrears, every month I contact Goolam - but nothing happens. On 3 Feb 16, I received another mail from him, confirming that the request to convert back to the original contract was submitted on 11 Jan 2016, but it takes 30 days to complete. Today, 4 Mar 2016, another statement, which includes interest on arrears and collection charges.<br> <br> I have on more than one occasion, telephonically but also per e-mail, requested a copy of the telesales conversation, none received.<br> <br> In the past few weeks, I have received about 8 calls from their collections department, every time I explain to them, every time they promise to follow up, BUT NOTHING HAPPENS, OTHER THAN INTEREST ACCRUING ON MY ACCOUNT.