1 reviews | Active since Feb 2011
Complete **************** of retired people
My parents have been part of this scheme for a number of year after signing up because they were made to feel so bad by the consultant that they though they would be helping him. Shocking sales technique to the say the least. This year my father approached me to see if my brothers and I could help him financially to pay the annual fee. I was completely shocked to see a fee of almost R 10 000 for the year and very little use by them of the service. They had him locked in to a debit order taken off his account in October but is actually only payable in January of the following year. He had been battling to pay this for a number of years as he was not sure how he could cancel it, he is retired remember. I immediately contacted Flexi Club to inform them to cancel the membership, only to be told cancellation was only possible in January to July 2018 and then only if he had paid his 2018 fees. WOW.. I was pretty surprised and immediately raised the query with the Consumer Council of which Flexi Club is actually a member. Seems this desperate organization is so desperate they only send out the billing for the next year after the cut off date for cancellation to trap its members into one last year of billing. I yes I use the word trap because it is an obvious and deliberate system to ensure even those who want to terminate are forced into paying one more year. All I can say is this organization seems to prey on the elderly and their rules of membership are unconstitutional to say the least. Anyone thinking of signing up with Flexi Club or Flexi Holiday Club or Leisure Club, please think twice. Try other more honest and open holiday booking routes.
Dear Mr Milne
Thank you for bringing your concerns to our attention and for giving us the opportunity to assisted you with your query . At Flexi Club , we pride ourselves on customer satisfaction and look forward to hearing from you soon.
We trust that the above is in order.
Kind Regards
The Flexi Club Team
Dear Mr Milne
Thank you for bringing your concerns to our attention and for giving us the opportunity to assisted you with your query . At Flexi Club , we pride ourselves on customer satisfaction and look forward to hearing from you soon.
We trust that the above is in order.
Kind Regards
The Flexi Club Team
