Check your points allocation!

After receiving the latest statement, I was amazed to find that some of my holiday savings would expire at the end of 2017. This contradicts previous statements, all of which have been sent to Flexi Club as proof and in order to assist them to sort out their seemingly dubious accounting records. The only answer I have received so far is another statement with exactly the same information as that which my query relates to. This is unfortunately not the first time that I have been short-changed on my allocation. I was just extremely fortunate that the first one was sorted out in my favour after a prolonged battle. This query seems to be taking the same course. Scrutinize your statements as it does not seem that we can rely on accurate records from their accounts department.