Cancelled booking

Bought my point when I was only 20 / 21 years, really enjoyed it for a while. Today was the very First time that I have lost half of my reservation due to "non payment" even though the booking has been paid 75% (one 3 Bedroom fully paid & the 2 Bedroom 25% paid)

With 2 months left until the booking, today I recieved a message saying that my booking has been canceled. Even after calling they refused to make an arrangement/ pay the money back - it will stay on my account for my next booking????

What do I do with half a booking?? What does 20years of loyalty mean to you?? It's not even like no payment was made, payments where being made towards the booking - I have been doing business with you in this way of paying off for so long without any problems???

Wish the point were actually worth something so that I can sell - worst R23 000.00 "investment" I have ever made