RK
Rachel K

1 reviews | Active since Feb 2015

26 Feb 2015, 11:27

Cancellation refusal

I joined Flexi club on the 12th of December . i was in Durban and got approached by their promoters when i was at Shaka Marine running a competition which i had apparently won, uppon arriving at their offices to collect the price i was asked to first attend a presentation with Sihle who then presented the Flexi holiday club special to me, it sounded interesting and i joined, i paid a deposit of R9200 and the rest of the money was going to be debited from my account. Upon arriving in joburg i re-checked my budget and realised that i over committed myself, i sent Arvin an email of cancellation within 5 days, Sihle phoned me and assured me that she had a client who was going to rent out my points so that i could pay back the balance, the client was apparently going to pay me on the 25th of January as she was travelling to CPT in February for Valentine, i then sent an email to Arvin to say i am no longer cancelling. the month went by and i never received any money from sihle's client, every time i will call Sihle she will tell me stories, i then decided to send another email to cancel, Arvin responded to tell me that i couldn't cancel. their customer care is also tellimg me the same.

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Replies (1)
Flexi Club
Flexi Club's reply26 Feb 2015, 11:54
Official
Hello Unashe2010,

Thank you for your query.

Kindly be advised that your query have been send to the relevant Marketing Agency for further investigation.

Once we have received feedback will we advise you accordingly.

Yours sincerely

Flexi Holiday Club