Cancellation of the contract

Good day,

We cancelled the membership in 2020. There were terms and conditions that we had to pay for the rest of the year to end the membership. Fast Forward to 2022, and my husband's credit record has been effected due to apparent non payment of the Flexi-Holiday Club Fees for 3 months. After calling them, they advised us that they only put a years hold on the account, and that it was never cancelled. I was also informed to email another address, which I did, and I have not received a reply. This is unacceptable and *********!!!! I would like the membership cancelled as well as our credit record restored immediately!