Cancellation of membership seems impossible???

My father who has been without work for the last two years have on several occasions requested to cancel a membership of which was paid for in cash. Flexi Holiday club charges an annual levy which he has paid every year, but before the new year, he phoned them on numerous occasion trying to cancel his membership so that he wont be charged a new annual levy charge. This fell on deaf ears, nor was he instructed by the call centre to write a letter to the so called chair person of the club. Once I intervened, an email was sent to me with all the steps to follow, this was too late. AS now they first want him to pay another years levy and, and, and.... HE HAS NO MONEY, HE TRIED TO CANCEL BEFORE THIS HAPPENED, HE WAS IGNORED! what is a person to do, perform miracles?? Please know that this company has no compassion, no moral values and surely do not care whether you have been a member for the last 10+ years and that all fees were paid annually. An email was forwarded to them with all the requirements adhered to, all we kept receiving was an auto response, it has been two weeks and no feedback has been given to us, nor will they cancel before the next years levy is paid in full.