Cancellation of Membership

Can you please assist me with the problem that I have with Flexi Holiday Club. On 30 March 2015 one of the Flexi Holiday Club consultants called me and ask if I am not interested in buying an upgrade of the Explore for seven years, I told the guy I am not interested in buying more points, I am going on pension and I can't afford the membership fee when I am on pension. I told him I like to cancel my existing membership, he told me that if I buy the Explore for seven years I can after five years cancel my existing membership. I ask him to email me the documentation that explains how the Explore works because I don't want to buy any more points. He also told me there are no membership fees to be paid this year. He never sent me the documentation. He only sent me the certificate of the membership to the Explore 7 year. Then I realised that he had sold me a new subscription. I send Flexi Holiday Club an email and ask them to cancel the Explore subscription. They sent an email back and said they will cancel the upgrade but I am still waiting for them to cancel the subscription. C Badenhorst Tel: *** Cell: ***<br>