Cancellation of contract

I have made contact with the call centre and informed Flexi Club of my decision to cancel membership. I was informed that "someone" from Accounts will call me straight after. To this day no one has contacted in this regard. I was however contacted with regard to options for next years levies and my current levy. I again requested to speak to someone wrt cancellation.

I have subsequently written an email to the accounts department. This was acknowledged in that they will "shortly" respond. It is two weeks later and have written three follow up emails with absolutely no response from Flexi Club.