Cancellation Flexi Club

Approximately 30 years ago we purchased points in the scheme. We upgraded a few years later and enjoyed the holidays, when available. In 2019, I was retrenched and called Flexi Club, advising then that I would like to cancel, as I could no longer afford the subs. I was advised that I would be downgraded to a lower package, but although I requested the info so I could compare if I would be able to afford it, I received nothing., as I was told management had to approve. I have received an email but still cannot afford. I'm no a pensioner who cannot afford the subs. Please cancel my membership and advise.