cancellation fee

Good Day<br> <br> Last year August my husband and i took a Flexi Club Access 5yrs. contract. Do to circumstances we have decided it would be best to cancel the contract seeing that we will not have the use for it. I contacted the client care and i was informed that I am required to pay a cancellation fee of R 2910 and 21 day written notice. i was never informed that i will have to pay a cancellation fee. I was only aware that I had to notify Flexi Club with written 31 days notice. I said to the consultant that we have been paying for almost a year and not made use of any points or 3 free give aways provide. He informed me that all will be forfeited which is fine but my concern is all the money we paid this far and now i still need to pay a cancellation fee, which once paid still needs to be signed off by the Trustees for cancellation. Can you please assist.<br>