aS
amelia S

1 reviews | Active since Sept 2015

04 Sept 2015, 11:28

CANCELLATION

Flexi club leave me with no choice but to go to the papers n exploid them,I've try on two accosatin to cancel this contract,first of all nothing was said of paying a cancellation fee of R2000 n odd rands,if I had to know this I wouldn't have sign up,evens the very next month of signing the contract the lady didn't say anythng abt pay a cancellation fee,when she phone for payments and when I ask to cancel(2014).Today 4 Sept.2015 I phone to cancel the contrct and Nicholas told me of a cancallation fee I must pay...I told him im not working any more but he keep on telling me abt cancellation fee after I also told him I was nt informed abt this.I still remember asking the guy at the office in canal walk, what happens should I want to cancel and he told me I can do so at anytime,no fee was mention,Flexi is ripping us off big tym,I stop debit order,refuse to pay any...didn't receive any calls from them asking me abt debit order not going off...there service sucks from the day I tried making a booking,which in any case is always fully booked whenever u phn,so for what am I paying?n strangly,I signed at office in canal walk,n now I don't seem to find a office in cape town to deal with mat

0
Replies (1)
Flexi Club
Flexi Club's reply08 Sept 2015, 17:00
Official
Hello mia6,

Thank you for bringing your enquiry to our attention.

As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.

We trust the outcome meets your satisfaction.

Warm Regards
Client Care Team