Cancellation

<p>In Febuary 2016 my partner & i were pursaded to upgrade our membership. For only about R100.00 extra a month we will have more options & be able travel abroad. We took it up as a saving towards our holiday. We understood that we will be saving & be benifical to us. </p> <p>We paid leives,admin fees ect. In May 2016 we were called & notified that we are needing to pay annual fees. We were unaware of such payments. As we enquired further we have come to an realisation that we have to pay this club asif we have taken up a loan. We are owing the club instead of saving as we intened.</p> <p>We are totally shocked as this is not what was explained to us. We have been mislead & flexi club does not care .We have requested cancellation a number of times & explained our situation. We have not even used any of the points, their service or facilities, yet we are expected to settle the account & pay for absolutley nothing. We feel we have been trapped into something that was not explained properly . We feel we are being treated unfairly & flexi club does not even consider any negotiation in order for us to come to some kind of fair agreement.</p>