DJ
Diole J

1 reviews | Active since Dec 2015

03 Dec 2015, 09:59

Cancellation

I registered with Flexi Club in 2008, in 2009 I requested for a holiday. I was turned down and informed that I am still owing, by then I was not aware that I have to pay two installments which is for the bond and for the club. i then requested for cancellation of the contract in 2011 and 2012 by writing a letter. I was turned down telephonically and was informed that this is a lifetime contract. I then started reversing the transaction on the debit order because I was not benefiting from the contract. On the 23rd April 2015 they called informing me that I have to activate the debit order since I still owe of which I refused to pay them. <br> <br> I request Hello Peter to assist me as I am not benefiting from this contract and they even denied me a holiday after I have paid for a year. I want the money that I have paid and the cancellation of the contract.

0
Replies (1)
Flexi Club
Flexi Club's reply03 Dec 2015, 11:15
Official
Hello Mjaqueline,

We pride ourselves on delivering professional service to our members and do apologise for any inconvenience caused.

We firstly wish to thank you for bringing the matter to our attention and confirm the same has been resolved.

We trust the outcome meets your satisfaction.

Regards

Customer Care Team