DG
Dhanasagree G

1 reviews | Active since Nov 2015

21 Nov 2015, 11:36

Cancellation

Hello<br> <br> In May 2015 I was ****med into taking up a package with Flexi Club as the way they explained the benefits was appealing but after I joined the club they said i will receive my points in January 2016 and not August 2015.<br> 2nd issue when i called to make bookings during peak season with my bonus bookings they informed me that i have to make a full booking.<br> 3rd issue is that the membership expiry date printed means that i get 6.5 years and not 7 full years subscription.<br> I have contacted Flexi Club on many attempts for them to rectify this and they still send me the same certificate which shows my membership is for 6.5 years.<br> On the last attempt of getting my membership corrected I was even told to contact the post office myself to confirm why i did not receive my documents.<br> I am disgusted with this company's service and I want the contract to be cancelled and a full refund of all the monies i have paid.

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Replies (1)
Flexi Club
Flexi Club's reply25 Nov 2015, 10:06
Official
Hello Judahg,

Thank you for bringing your enquiry to our attention.

As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.

We trust that through the above efforts we can regain your confidence in Flexi Holiday Club and you can enjoy a long and fruitful relationship with the Club.

Warm Regards
Customer Care Team