Booking Vacations on FlexiClub

Please ask Ryan to call me as he seems to respond. I have been trying to book a vacation for a while now but every time, either the website is not working or all the accommodation is booked, as I "Must have chosen a popular time". Strange how this comment came up regardless when or where I tried. When I did eventually get hold of someone at Flexi Club, I was asked to send "proof" of this, despite them knowing that there were some issues with the website. I've been trying to book something so as not to lose my points or cash. CAN SOMEONE please help