Blacklisted for fictional charges

Membership number 823219

I signed up to Flexi Club's 5-year deal in order to see how it works for me, and ended up being blacklisted for the first time in 41 years, for fictional charges....

So the overall experience was ok... not very flexible or great value for money. Between "holiday savings" and "cash contributions", you are not sure what you pay, but it seemed if ever you were to book a week end stay, it might be cheaper to just book directly, so not great value for money. Maybe a sort of budgeting tool, but I suppose timeshare works for most people.

Regarding my complaint: About a year ago, I booked a holiday which, for personal reasons, I changed at the last minute to a different location. My membership ended in June this year, and to my surprise I owed Flexi Club an amount of about R3 500, despite not having used all of my points or holiday savings, and having made the relevant payments as and when required. It seemed that they double booked me instead of changing my booking, and then charged me for both. Their system never picked up that I booked in my personal name at 2 different locations but the exact same time??

So after about 3 months of back and forth, being told that they work in lockdown, so there is not a supervisor to assist (but they don't offer to get the supervisor to call me either.....), and being advised I can't sort it via their call centre, I have to email them etc., the only person who assisted me effectively was Lungi. As of 10 September, the payment is FINALLY reversed (sort of - I owed them R63.01 as a current charge; I have no idea what for, but I just paid it to get them off my back). However, I also found out from the bank yesterday that this account, which is now cleared, blacklisted me as a bad payer.

In all fairness, I have not taken up the blacklisting issue with Flexi Club. The back-and-forth to get the charges reversed has drained all my energy, and based on their recent lack of efficiency, I can't see this sorted via their available channels in less than 3 to 6 months, for which I just don't have the energy.

Please, Flexi Club. This was a mediocre experience which turned bad towards the end. Just fix your mess and reverse my blacklisting.