Be aware of Flexiclub and their poor service.

Back in the day me and my parents went on holiday after my father retired. We went to a little place on the west coast of South Africa to do sightseeing when we were approached by this guy who told us my mom won a TV. Should have known this was a sales gimmick, but we went with it. They talked my poor mom and dad into buying points from this flexi holiday club and at the end of the day won no TV like being told earlier...basically ****med.

My mom and dad lives in Namibia and are pensioners now struggling to make ends meet. So me the son basically took over and said we will pay it for you back then, but we never converted the membership because the whole process and cost involved was ridiculous. We even upgraded the membership to get the best of holidays with them, due to the previous contract mom and dad took out was apparently for life and could not get out of.

So came covid-19 and our small business suffered like the rest and became financially not able to carry this cost anymore. We knew this contract should expire shortly and I tried numerous times to find out when thus contract will expire. It is an absolute nightmare to contact them by the way. Eventually got a expire date via email after numerous emails back and forth, telling me August 2021 all done and dusted. So Happy to and excited to finally get rid of these sharks for the sake of my mom and dad.

Well that was not the last of them, the next Mont they debited the account again. When I asked why they said no it only expire the next year, and on another one told me no only in 3 years time or something. I just shut down and stopped listening a d trying to solve this nightmare.

Now we are still in this nightmare because the debit order was unsuccessful last month and we booked a confirmed holiday for mom. Tried to get hold of the accounts department to set things straight, only to be told they do not have a direct line. I have to email them...needless to say I am beyond myself. Did send the email to them waiting and praying for response.