Bad service

Dear : Hello Peter

My name is Mrs Thabisile Kumalo ID no :*** .

I signed the Flexi Club First Leisure contract. It was signed on the 22 September 2020.

I paid the deposit of R10 120,00 ten thousand one hundred and twenty rand. Every month I was paying not less than R2 000,00 on their account.

The lady who was my sales consultant was Tinah Ndaba who explained very well how does this points going to help me in terms of making a booking on a holiday .Her manager is Mr Katiso who was very helpful when coming to the account payment updates.

I was very disappointed with their service when coming to deliver what they promised for the bookings . I phoned the manager to do it for me and he will ask me to send dates and place, after that he will ask other people to do it for him since it was not his department. I wait and waiting if his not on his meeting. He will say his day off . He definitely return my calls . No one told me they cannot do it maybe there was a problem on their side that I was not aware off . I receive calls from different people others from their head office, they were explaining many things about the payment that need to be paid before they can continue with the bookings . As the days goes by I didn’t have a choice I had to pay the amount that was worked out by them , it was about R2000 ,00 something before they can approve the bookings. Now I was waiting for the manager to call once they done .Now he handed me over to Christine to deal with me and she asked other people to call me to explain that they cannot do the bookings on their side it doesn’t allow her. I needed another payment they were telling they are sorry the lady who phones me before suppose to work it out all at once . I told them they are confusing me about letting different consultants with different information to call me that time they work out the top up payment of R4000, 00 something that when I told them they must leave it I won’t afford. How come I’m a member 1 was suppose to enjoy what I’m paying for and that is why they were one my budget every month so that I can enjoy their points or bonus and not have stress when going on a holiday . They frustrated me with their calls but still no resolution to solve the the problem. I did not have a choice but to book by my self . By the time they decided to do something it was already late . I was embarrassed cause I had to keep other people waiting for my booking was not confirmed for full 2 weeks. Their head office called me several times to compensate me , telling me they are very sorry they can now give me 2 days free of charge accommodation. I explained I was late already booked by my self since I had to know my standing . I told them will sort it out when I come back from the holiday it was very disappointed. I came back I ask the manager Katiso to cancel the deal since it was not working for me. I cannot afford to continue to pay for a service that benefit only them . I struggled a lot they did not want at all .Still another manager from their head office, now she was telling to continue with the contract their mistakes will be rectified in the future. She told me I was recoded when I refused their offer so the was nothing they can do for me . I told her yes I refused because they wanted to fix it and it was late for me. So I asked them to refund my money since their service was a lie to me . They are the ones who failed me and I told them it was for the second time now.At first I understood they told me they still busy with my contract it was not yet on the systems .Tina said it took about 6 months to be active . So I will really like Hello Peter to intervene on this matter, since they told me I have to continue paying or I will forfeit my money . I thought this will make things easy paying in advance and receive a peace of mind. I have other price conversation with them .

Thank you .