Bad service and being **********

We have had Flexi Club since about 2005 & we have NEVER received good service. We were promised a life time of holidays & that this would be an investment, something we could leave to family members. This so called investment is a load of nonsense because you can't even sell your points for much...R0.50 per point which were bought at R11.40. WOW! Not one person at Flexi Club can explain to me why my annual fees go up so much each year. The annual fees vs points increase is ridiculous. Value for money is pathetic - *******! For a whole years points I got a weekend ON SPECIAL at Gethlane...not exactly one of the top lodges.<br> I ask and ask for management to phone me back but that never happens. I received a statement dated 31.01.2015 & am now phoned & told that I must pay about R1000.00 on top of that. What is the point of a statement?<br> Provoshni Naidoo is one of the rudest people I have ever spoken to. Shane her supervisor is no better. He actually started shouting at me on the phone. I am sick of being made to feel like Flexi Club are doing me a favour! I am YOUR client, big or small! Their attitude stinks. Maybe this will finally get someone that actually has answer