BAD SERVICE

i am highly irritated with the service i am getting from Flexi Club. Since September 2014 i have been calling and sending emails for my policy to be reinstated and nothing. i got a call from a lady in finance that requested i pay in R485 in order for my policy to be active again and nothing! so my R485 is gone infact i take that as ******!!!! Because i now paid R485 in September for nothing. I got a call from a other lady last week and promise that a debit order will go off on the 1 Feb 2015 and policy will be reinstated and guess what nothing! i am sick of this! This needs to be fixed immediately.