Bad service

I booked a holiday in January at La Montagne for today. 3 days ago they phoned and said that the unit we booked was being renevated and they have no other units available but can accommodate us at a lower graded resort. We requested that they get another unit La Montagne. On Saturday we phoned twice after being cut off many times, Bongeka would phone us back. Still waiting for the call. Bookin is today.!!!