bad experience with call centre.(Holiday planners)

I am at wits end with this company.<br> I have emailed Nirmala Pillay , Farial A****aker, Sanelisiwe ? the customer centre, I have asked that a manager phone me. But nothing happening. <br> All I wanted was some answers to questions that I had.1) why can one not find a plan of the resorts so that when you book you know where in the resort you have booked. 2) WHY does Flexi Club spend so much money on printing points booklets if they have absolutely no value. In my case wanted to book a resort in St Lucia checked the points in the booklet and the points I had available and was not to far out. Made my booking on the 9/02/2015 got the dates I wanted but was shock by the huge difference in the points I suddenly had a short fall of over 2500 points. Flexi Club has been in business long enough to set up a points booklet and keep to it. 3) Why could I not change my unit once booked as there were still a number of units left in the block I wanted to move to. The time between booking and phoning your call centre was less than 5 minutes. The agent verified that there was still open units in block \D"why the R410.00 charge. Set up resort plans not unit plans. Lets see if I get a response. """