BAD BAD SERVICE Flexiclub

I fully agree on another complaint's comment - indeed the most inept, discourteous and *********** organisation I ever had to deal with. Their customer care department must be non existing. My aim in life will be to warn everybody against buying points in Flexiclub as there are a lot of unhappy customers that is unfortunately bind by contract. We booked a unit and less than a week before departure we were informed that it "burnt down". Not only was Flexiclub NOT able to find us accomodation (6 adults and a 4 year old) but Christina Claassen (the ONLY person who could assist) NEVER return ANY calls made to their office. We had to pay an additional R5840.00 just to have accomodation for the rest of our party (who also bought half the food). Due to COVID we were not allowed to be 6 adults and a 4 year old kid in the 6 sleeper, although about half of La Rochelle was vacant! The receptionist at La Rochelle was also very unfriendly, unhelpful, as Flexiclub did not inform us beforehand about all La Rochelle's rules, and she was to make sure to follow ALL rules, regardless that we were the victims without accommodation due to Christina Claassens not returning any calls. Up to date I had one call from Prabashni Naidoo who apologized and tried to explain they were VERY busy in that period. She got a bit irritated as I indicated that a simple apology is not going to make up for a VERY bad experience. Shame, she probably must have had a lot of apologies to do on that day....as I never had word from her again She offered us a 1000 points but as everybody is aware points alone are useless and we could rather have benefit from a midweek / weekend away (or a spa treatment) to make up for this fiasco. Bottom line is, Flexiclub does not care or worry about customers loosing money because they will make sure that they won't loose! Unfortunately not possible to give a zero rating!