JG
Justine G
1 reviews | Active since Apr 2018
07 Apr 2025, 06:12
Appalling service
Once again I find myself having to complain to get a solution. This after I TRAVELED TO MARGATE HEAD OFFICE ALL THE WAY FROM GAUTENG TO GET ANSWERS.
And still....nothing. I am being promised calls and calls, but nothing. I have an account enquiry and everytime I call to speak to accounts, I am told they are busy and will call me back. When I went to the head office, same thing. I asked them to please send me an email if they cannot reach me telephonically....NOTHING.
I even went as far as to unblock all spam numbers from my phone just so I wouldn't miss their call.....STILL NOTHING.
I need to use my points and now I can't because no one is getting back to me.
What the hell is going on over there???
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Replies (1)
Flexi Club's replyOfficial
07 Apr 2025, 16:04 Hi, Justine 👋
Thank you for taking the time to share your feedback with us. As discussed, I will do everything in my power to ensure that your matter is resolved to your satisfaction, as you are a valued member of Flexi Holiday Club.We truly appreciate your patience and understanding as we work to address your concerns. If there’s anything further we can do to assist, please don’t hesitate to reach out. Your satisfaction is important to us, and we are committed to making things right.
Best regards,
Thobani Arends
Brand Manager
Thank you for taking the time to share your feedback with us. As discussed, I will do everything in my power to ensure that your matter is resolved to your satisfaction, as you are a valued member of Flexi Holiday Club.We truly appreciate your patience and understanding as we work to address your concerns. If there’s anything further we can do to assist, please don’t hesitate to reach out. Your satisfaction is important to us, and we are committed to making things right.
Best regards,
Thobani Arends
Brand Manager
Flexi Club's reply07 Apr 2025, 16:04
Official
Hi, Justine 👋
Thank you for taking the time to share your feedback with us. As discussed, I will do everything in my power to ensure that your matter is resolved to your satisfaction, as you are a valued member of Flexi Holiday Club.We truly appreciate your patience and understanding as we work to address your concerns. If there’s anything further we can do to assist, please don’t hesitate to reach out. Your satisfaction is important to us, and we are committed to making things right.
Best regards,
Thobani Arends
Brand Manager
Thank you for taking the time to share your feedback with us. As discussed, I will do everything in my power to ensure that your matter is resolved to your satisfaction, as you are a valued member of Flexi Holiday Club.We truly appreciate your patience and understanding as we work to address your concerns. If there’s anything further we can do to assist, please don’t hesitate to reach out. Your satisfaction is important to us, and we are committed to making things right.
Best regards,
Thobani Arends
Brand Manager