AL
Amanda L

1 reviews | Active since Oct 2019

11 Oct 2019, 11:00

ANOTHER VERY UNHAPPY AND DISGUSTED FLEXICLUB MEMBER

I wish that every potential buyer will first check Hellopeter's reviews before getting into this lifelong money making club. After paying membership fees for about 30 years I wanted to "move" a booking during peak period 28 Dec - 3 Jan to 3 - 10 Jan. I was told I will have to pay a cancellation fee of R540.00. Why??? If it was in the Sahara in mid July I would have understand, or 2 days before the holiday. I know from experience that the unit will not stay vacant, as when I tried to make bookings during this time of the year there is nothing available. It is unfair and I feel cases like this needs to be discussed on merits and not only "brush off " the client by telling me it is according to the contract! Treating me like I'm an idiot that does not know that a company can make exceptions for the sake of good client relations. This is only a reason to get rid of me. 2 Years ago I had to pay an additional R21 000, just to be able to get out of this contract after the next 7 year period. I can not wait!!!! I want to urge any potential client to FIRST speak to any sucker that is already a member - it will open your eyes as to who Flexi club is - only there to make money and NO responsibility to a loyal customer. There were times in my life when it was very hard to meet the payments - I was then threatened with legal action. It was a difficult period with no mercy from Flexiclub. Nothing has changed..... I'm very disgusted!

0
Replies (1)
Flexi Club
Flexi Club's reply11 Oct 2019, 15:59
Official
Dear Amanda
 
Thank you for your valuable feedback. 
 
Our records reflect that we have addressed this matter with you and resolved it accordingly. Kindly refer to the email correspondence sent earlier today.
 
Kind Regards
Faith