1 reviews | Active since Oct 2016
Another BAD one for TIMESHARE. Charging more than indicated on the web page. Adding interest, etc.
On 2 Sept 2016 it was indicated on my profile on Flexiclub's web page that I will get some discounts if I paid before end of Sept, I PAID THE EXACT AMOUNT STATED ON THE WEB PAGE via credit card. Firstly payment went missing, but that problem was sorted out (after many phone calls and many months). HOWEVER, they then insisted that I pay an extra amount. I have been phoned a number of times by consultants harassing me about this "arrears" and explained to them every time in great detail what the problem was, to no avail. Interest has been added, and my account blocked. HOW CAN THEY STATE ONE AMOUNT ON THE WEB AND THEN ISSUE AND ACCOUNT FOR A HIGHER AMOUNT?
Dear Ms Naude
Thank you for bring your concerns to our attention.
At Flexi Club , we pride ourselves in customer satisfaction and would like the opportunity to rectify the issue at hand. We have been unsuccessful in trying to contact you. Please in box the Club an alternate number so we can assist further .
Kind Regards
The Flexi Clb Team
Dear Ms Naude
Thank you for bring your concerns to our attention.
At Flexi Club , we pride ourselves in customer satisfaction and would like the opportunity to rectify the issue at hand. We have been unsuccessful in trying to contact you. Please in box the Club an alternate number so we can assist further .
Kind Regards
The Flexi Clb Team