1 reviews | Active since Mar 2009
Amending a booking = losing points and holiday savings
<p>Good day, </p> <p> </p> <p>I phoned today to get assistance with changing a booking I made last year, only to find out that by doing so I will lose all my points and my holiday savings used for that booking. This is a disgraceful policy and is one I will surely be highlighting during the public enquiry by the NCC into Flexiclub. Furthermore I have decided not to cancel the original holiday booked. I will just leave it tbooked and we will not pitch. I am certainly not giving Flexiclub the satisfaction of being paid twice for the accommodation we will no longer be using.</p>
Dear Cynthia
Thank you for addressing your concerns with us,
As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.
We trust the outcome meets your satisfaction.
Dear Cynthia
Thank you for addressing your concerns with us,
As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.
We trust the outcome meets your satisfaction.
Flexiclub did get back to me and reversed my booking I do hope they will however reconsider this policy as it is rather unacceptable. Should the same situation arise again I will simply adopt the same procedure and not cancel the booked holiday.
Flexiclub did get back to me and reversed my booking I do hope they will however reconsider this policy as it is rather unacceptable. Should the same situation arise again I will simply adopt the same procedure and not cancel the booked holiday.