Accounting dept not keeping up to their promise

<p>I was planning to sell my points or just give it away as I am not happy at all with Flexi club's services or tarrifs. So I was phoned by the accounts dept for my outstanding fees and they said that if I sign a debit order with them for my next years fees, that they will give me 50 % discount on my current outstanding fees. So , I made a pland to pay my part of the deal in time but when I received my first statement from there, i saw that the 50% wasnt deducted as discount. So I phoned them again and the lady told me that she will make sure that the discount will be deducted and that I should se it on my next statement. Well, it is now the 2nd month and the statement is still the same. I hope someone can help me to sort this out . Thank you</p>