DBMK
Dustin Brad Mc Kuur

1 reviews | Active since Sept 2013

13 May 2024, 18:42

Account not canceled causing double debit orders

Good day I am extremely disappointed in the Flexi club as I am now getting multiple sms to pay for an account that was supposed to be closed since February already.

It seems I now have 2 accounts to pay Flexi Club 991246 and a Premier Privare account I was upgraded to and now I have officially been told to not ensure any interest I need to pay this account asap, even though when I called your call centre twice I was told to cancel all debit orders and that the account and all its debt will be closed?

Can someone please fix the issue as I am officially at a point where I do not want to do any business with the Flexi group as now my financial credit score has also been affected by this issue.

Regards Dustin McKuur

0
Replies (3)
Flexi Club
Flexi Club's reply15 May 2024, 08:26
Official
 Hello, Dustin. I'm really sorry to hear that your recent experience with Flexi Holiday Club didn't meet your expectations. 😢We have a dedicated team working to resolve such issues. 💪 I'm Ryan Firmstone, the Brand Manager, and I'd like to personally look into your complaint. Please message me on WhatsApp at ***, and I'll keep you updated on our progress. 👍 
Flexi Club
Flexi Club's reply15 May 2024, 09:34
Official
Hey there, Dustin, it warms our hearts to know that we could assist you with your query, and we're overjoyed to welcome you into our community of 100,000+ happy members! 💖 
DBMK
Dustin Brad Mc Kuur's update15 May 2024, 09:36
Reviewer Update
Good day Ryan
Thank you for your assistance and thank you to the team that got the issue resolved.
Regards
Dustin McKuur