1 reviews | Active since Jun 2017

29 Jun 2017, 12:25

A huge **** !!!

<p>FLEXI CLUB IS ALSO KNOWN AS Holiday Club or Vacation Club.</p> <p>Firstly the sweet talk you into buying the basic amount of points to have the vacation of your dream plus you will receive X amount of bonus weeks a year. Paying over R20,800 for my points with an additional annual levy of R5200 you would expect a descent holiday, right...</p> <p>Once you try to make a booking you find out that you do not have enough points and end up going to all the bottom of the list resorts, if they have availability. You can never use your bonus weeks.... as that simply does not exist...I is not part of your contract. </p> <p>Once you're on your dreaded holiday, these guys will ensure the ********* you into buying more points so you would be able to finally have your dream holiday... after spending another R18000 on points, yes you guessed it levies goes up and you still end up at the bottom of the list.</p> <p> </p> <p>Don't buy points from them... it's a ****.</p> <p>Oh and did I mention, once you buy the points, you can NEVER sell them... that's a commitment for life, and once you die, it moves on to your family....</p> <p> </p> <p>What a nightmare.....</p> <p> </p> <p> </p>

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Replies (2)
Flexi Club
Flexi Club's reply30 Jun 2017, 09:59
Official

Dear Mrs Coetzer

Thank you for bring your enquiry to our attention.

We confirm the same has been resolved.

Glad we could assist.

Warm Regards

Customer Support Team

's update30 Jul 2017, 23:03
Reviewer Update

My update after my complaint:

I was contacted by a representative of Flexi Club support team. They have assured me the points still owed to me can be converted into a holiday of my choice, I was sceptic at first and decided to make a booking and see how it goes. My booking was made and the confirmation email was send the same day.. I was very pleased with there friendly professional manner they handled the whole situation.