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Good Day I have been interacting with "someone" from the accounts team on a fortnightly basis since the end of January with regards an amount claimed to be outstanding on my account. Every month I explain the situation and reference a call that I had with the customer service agent in December 2023 and every month I am told that it will be rectified. To date, it has still not been amended AND I see on my credit record that since January I have been listed as being in arrears on my flexiclub account and this is now NEGATIVELY affecting my credit history.

On Friday the 24th May 2024, I once again spoke to someone at Flexiclub who assured me that she would get someone from accounts to contact me urgently because she could tell how irate I am. Apparently, she could not put me through to the accounts team - I can't phone them only they can phone me - pretty poor if you ask me...Especially when no-one has contacted me...

PLEASE can I request (again) that someone URGENTLY contact me.

Erik