LL
Leo L

1 reviews | Active since Apr 2023

21 Apr 2023, 15:27

12 Reasons to leave/not join flex-club

1. Lack of suitable holiday venues. 2. Lack of availability - i.e. when you eventually find a place you like it is unavailable 3. Poor overseas booking system - There is no single point of entry through which you can see what is available, choose something and book it. You have to mail someone who can never give you what you want but rather suggest places and times that don't suit you. Flexi Club offers no flexibility 4. To stand any chance of getting something decent one has to book way in advance which is not suitable as one often cannot plan that far ahead 5. Unfair cash prices - on the last three occasions the venue we booked though Flexi Club cost more than one booked directly with the resort - what is the point? 6. The uselessness of the point system - the points don't mean a thing if you pay more out of your cash savings than you would have had you booked with the facility directly. The points do nothing - in this sense the "points system" is a ****. It is all about the cash. 7. The terrible press Flexi Club receives over the years and the hugely negative view of the organization does nothing for lifting the confidence 8. Levies rising exponentially 9. Trust rating 2.8 out of 10 10. Net promoter score - (-)74 11. Unwillingness to admit weaknesses and work on image with clients 12. They will take your remaining cash if you want to cancel - how can one ever just lose your cash? This means that if you have not already paid up this year's cash fee you cannot book with what you still have in your account from previous years.

Waste of time and money.

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Replies (3)
Flexi Club
Flexi Club's reply02 May 2023, 12:40
Official
Dear Leo Luyendijk,

Our consultants are eagerly trying to make contact with you so we may assist you further with your concerns. Kindly check your email and let us know when we may give you a call.

Kind Regards,
The Flexi Team
Flexi Club
Flexi Club's reply20 Nov 2023, 10:08
Official
 Hi, Leo. We’re truly sorry to hear about your experience with query. ☹️It's important to us that you're satisfied. I'm Ryan Firmstone, the Brand Manager, and I'm here to assist. 😀You can reach me on WhatsApp at ***, and we'll address your query personally. ❤️ 
LL
Leo L's update20 Feb 2024, 11:04
Reviewer Update
We have now decided to leave - of course they want the whole payment for 2024 before you can do so, but we have not even depleted our cash (don't forget the points!) for previous years.

Saw this this morning - I will add: owners can book direcctly via websites for cheaper than what their memebership offers. *******.image.png 297.62 KB