W
Wilson
1 reviews | Active since Aug 2021
10 Aug 2021, 12:25
Vehicle Hire
The price they give you when you do the application is not the same with the price you get when you collect the car, you only realize when signing documents that there's variation in prices. There's an amount of about R500 plus on the contract.
Helpful (0)
Replies (2)0
Replies (2)
FlexClub Marketplace's replyOfficial
16 Aug 2021, 11:47Hi Wilson, we truly apologise for this experience.
Upon investigation of your case it was noted that the initial vehicle you had requested was out of stock and the team subsequently delivered a higher spec vehicle to you - majority of that increased cost was subsidised by FlexClub with the R500 being passed on to you. However, we see that there was no communication to you around this change, which is something we really do apologise for as that is not how we generally operate. I believe our team has already reached out to you but should there be anything else, please do not hesitate to let us know at ***.
Upon investigation of your case it was noted that the initial vehicle you had requested was out of stock and the team subsequently delivered a higher spec vehicle to you - majority of that increased cost was subsidised by FlexClub with the R500 being passed on to you. However, we see that there was no communication to you around this change, which is something we really do apologise for as that is not how we generally operate. I believe our team has already reached out to you but should there be anything else, please do not hesitate to let us know at ***.
FlexClub Marketplace's reply16 Aug 2021, 11:47
Official
Hi Wilson, we truly apologise for this experience.
Upon investigation of your case it was noted that the initial vehicle you had requested was out of stock and the team subsequently delivered a higher spec vehicle to you - majority of that increased cost was subsidised by FlexClub with the R500 being passed on to you. However, we see that there was no communication to you around this change, which is something we really do apologise for as that is not how we generally operate. I believe our team has already reached out to you but should there be anything else, please do not hesitate to let us know at ***.
Upon investigation of your case it was noted that the initial vehicle you had requested was out of stock and the team subsequently delivered a higher spec vehicle to you - majority of that increased cost was subsidised by FlexClub with the R500 being passed on to you. However, we see that there was no communication to you around this change, which is something we really do apologise for as that is not how we generally operate. I believe our team has already reached out to you but should there be anything else, please do not hesitate to let us know at ***.
FlexClub Marketplace's replyOfficial
13 Feb 2024, 09:32Hi there! We trust all is well with you. We are really sorry to hear that you previously had a bad experience with us. We would like to inform you that FlexClub has relaunched, with an improved focus on customer satisfaction and enhanced subscriptions. We hope to see you use our services again in the future!
FlexClub Marketplace's reply13 Feb 2024, 09:32
Official
Hi there! We trust all is well with you. We are really sorry to hear that you previously had a bad experience with us. We would like to inform you that FlexClub has relaunched, with an improved focus on customer satisfaction and enhanced subscriptions. We hope to see you use our services again in the future!