Based on recent customer reviews, FlexClub Marketplace earns strong praise for its WhatsApp support team, with agents like Rene and Brittany singled out for patient, proactive guidance through applications and vehicle collection. Customers highlight fast approvals, newer cars, an easy-to-use app, and smooth handovers at Avis branches such as Wynberg. Dissatisfaction centres on billing and refund disputes, unannounced premium increases mid-contract, and a perception that responsibility is shifted to Avis rather than resolved directly by FlexClub staff.
TrustIndex
7.3
Ranking
#59
in Automotive
Reply Time
192h 43m
NPS Score
83
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About FlexClub Marketplace
What do customers say about FlexClub Marketplace?
Based on recent customer reviews, FlexClub Marketplace earns strong praise for its WhatsApp support team, with agents like Rene and Brittany singled out for patient, proactive guidance through applications and vehicle collection. Customers highlight fast approvals, newer cars, an easy-to-use app, and smooth handovers at Avis branches such as Wynberg. Dissatisfaction centres on billing and refund disputes, unannounced premium increases mid-contract, and a perception that responsibility is shifted to Avis rather than resolved directly by FlexClub staff.
Is FlexClub Marketplace trustworthy?
FlexClub Marketplace has a TrustIndex of 7.3 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked FlexClub Marketplace across 160 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2020
Very friendly people
Great working with you I can recommend you to other people
1 reviews | Active since Aug 2020
Very friendly people
Great working with you I can recommend you to other people
1 reviews | Active since Sept 2026
5/5 Stars - René is an absolute asset to FlexClub!
I recently had the absolute pleasure of being assisted by René, and her level of customer service is astonishing and rare! She helped me exceptionally, showing a level of patience and understanding that truly warmed my heart. She went above and beyond to make sure I was looked after. René is a massive asset to this company, and I truly hope she is recognized, seen, and promoted for her incredible work ethic. Keep up the hard work, René, you are amazing!
1 reviews | Active since Sept 2026
5/5 Stars - René is an absolute asset to FlexClub!
I recently had the absolute pleasure of being assisted by René, and her level of customer service is astonishing and rare! She helped me exceptionally, showing a level of patience and understanding that truly warmed my heart. She went above and beyond to make sure I was looked after. René is a massive asset to this company, and I truly hope she is recognized, seen, and promoted for her incredible work ethic. Keep up the hard work, René, you are amazing!
1 reviews | Active since Jan 2026
Rene from Flexclub
I would like to share my great experience with Rene from the Flexclub team, had a little ****oo with my booking, the issue was escalated within seconds, coming from a sales environment myself this brought delight to me, highly recommend Flexclub, affordable pricing, great service.
1 reviews | Active since Jan 2026
Rene from Flexclub
I would like to share my great experience with Rene from the Flexclub team, had a little ****oo with my booking, the issue was escalated within seconds, coming from a sales environment myself this brought delight to me, highly recommend Flexclub, affordable pricing, great service.
1 reviews | Active since Jul 2026
Great Service
I had a really positive experience with René and the FlexClub team. The communication was friendly, helpful and professional throughout, and René was always willing to assist and make the process as smooth as possible. Thank you for the great service! 😊
1 reviews | Active since Jul 2026
Great Service
I had a really positive experience with René and the FlexClub team. The communication was friendly, helpful and professional throughout, and René was always willing to assist and make the process as smooth as possible. Thank you for the great service! 😊
1 reviews | Active since Nov 2011
Renè is simply the best!
Renè is simply the best! She is incredibly knowledgeable, always willing to help, and consistently goes above and beyond to provide outstanding service. No matter the question or challenge, she takes the time to explain everything clearly and always makes you feel supported. Her professionalism, expertise, and friendly approach make working with her an absolute pleasure. I couldn't recommend her more highly!
1 reviews | Active since Nov 2011
Renè is simply the best!
Renè is simply the best! She is incredibly knowledgeable, always willing to help, and consistently goes above and beyond to provide outstanding service. No matter the question or challenge, she takes the time to explain everything clearly and always makes you feel supported. Her professionalism, expertise, and friendly approach make working with her an absolute pleasure. I couldn't recommend her more highly!
1 reviews | Active since Aug 2010
FlexClub whatsapp
I did not rent a vehicle yet. But the service received from Brittany via their whatsapp line was professional and rapid.
1 reviews | Active since Aug 2010
FlexClub whatsapp
I did not rent a vehicle yet. But the service received from Brittany via their whatsapp line was professional and rapid.