BL
Benjamin L

1 reviews | Active since Dec 2017

17 Feb 2022, 17:26

Unfulfilled promise of convenience

At this point this subscription has become far too expensive compared to the convenience of promises.y fee last month was over 8k for this very uncomfortable Suzuki espresso that is barely used ( I travel well under my monthly alloted milage). I highly suspect Avis Centurion altered the date report when I picked up the vehicle and when I exchanged it, exploiting my trust in them and the flexclub and exaggerated the damage they claim was incurred on the vehicle. I do not trust the inspections they do when handing off the vehicle to me (which has been a hassle since the very first month of this subscription) and now they're exploiting my liability clauses to burden me with already damaged vehicles and claiming I am the one who damaged them. I also incurred petrol and other miscellaneous fees I had no idea I could be liable for (petrol?!?!!) Ontop of all of that this whoever was responsible for handling hellopeter reviews left a petty review for me on there - me?!?! The party who is not liable to anyone in this transaction since I am the one paying for this subscription...

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Replies (1)
FlexClub Marketplace
FlexClub Marketplace's reply18 Feb 2022, 17:00
Official
Hi Benjamin,

Thank you for reaching out again. We really are saddened by your experience to date.
One of our support specialists will be in contact with you shortly to discuss a way forward.

Team Flex