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pontsho M

1 reviews | Active since Apr 2013

08 Sept 2025, 10:21

They do not answers about the service they sell , they are blaming Avis and leave client to deal with it

I called Flexclub , and i noticed that they are selling services they do not understand and are not able to provide answers . i also noticed the trend on always blaming Avis when they are the ones selling the service and everything happens in their platform .

My question - I noticed a trend of people contracting for a certain period of time for XX amount , and before their contract ends there is an increase on premium and this increase is not communicated , and is outside the agreed amount and contracted period . What happens when this increase is not budgeted for by the client since is outside the agreement , Do i surrender the car i had planned to use for XX period( wouldn't this be an inconvenience to the client and breach of agreement) or I'm forced to pay the increase ? they couldn't answer this and blamed Avis and now I'm worried before i even take their car

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Replies (3)
FlexClub Marketplace
FlexClub Marketplace's reply08 Sept 2025, 14:49
Official
Hi Mr Pontsho,

Thank you for reaching out to share your concerns. We truly appreciate you taking the time to raise these questions, and we’re glad you came directly to us so we could resolve the matter for you.

We understand how frustrating it must have felt to not receive clear answers, and I’d like to assure you that FlexClub takes full accountability for the service we provide and the information we share regarding subscription offers.

While Avis issues the vehicles from their fleet and manages the billing account, we facilitate your subscription application and are responsible for ensuring you have clarity on how everything works. As noted on our website, prices are subject to increase, and we aim to always be transparent about the billing process managed by our partner Avis.

I hope this clears up the misunderstanding and reassures you that your subscription agreement is protected and transparent.

We value your trust and want you to feel confident before moving forward with your payment this afternoon and collection tomorrow morning.
pM
pontsho M's update16 Sept 2025, 11:21
Reviewer Update
Good day , Thank you for the effort and time taken to resolve the issues i had before contracting . Your complains department was very prompt and efficient . The issue was resolved to my favor and within a short period time . They also ensured a seamless onboarding process.
FlexClub Marketplace
FlexClub Marketplace's reply22 Sept 2025, 11:49
Official
Thank you Mr. Matshavha. We appreciate this. 

If possible and if our service was great, we would appreciate if you took the time to re-evaluate the score you gave us prior to collecting the vehicle. 

We take our customer reviews very seriously. Thank you