STAY FAR AWAY FROM FLEXCLUB FOR YOUR OWN SANITY!

My recent bad experience with this company has led me to expose them for the ******** that they are. My initial experience with Flexclub was great, and there were no issues. But the last few months have been an utter nightmare - this after being a loyal customer for almost 4 years. Last month, my bill was 3 times my monthly subscription. When I queried this, I was told these are sundry expenses from Avis. When I insisted on a proper explanation, I was told that they are investigating it and that they have sent a query to the service provider (Avis in this case). Inspite of my complaints, they were adamant that I should pay the monthly subscription. Eventually they came back telling ne that all disputes have been resolved. However, the issue is still not resolved to my satisfaction. To get their way, they always threaten to recover the car. It was only when I read reviews about Flexclub that I discovered the number of negative reviews about them. I wish I had checked them out before doing business with them. I apologize to my acquaintances that I had recommended Flexclub to, and would advise them to terminate the contract as soon as they can. The sad part is that you can never get hold of them on any landline. They only respond to emails and Whatsapp messages. I really feel for people like Juane Fick who find themselves working for such a company. She's a star and is always willing to help. She's very polite and always tries to find a win-win solution for both Flexclub and the customer. Stay away from Flexclub for your own sanity. Book directly with the rental agencies. You'll get better service and less stress.