Service is non existent

I started rented a Kia Picanto from Flexclub end April 2021 for approx. R5300 a month, April 2021 I was informed rental would go up to over 7k a month as of May not giving me much time to find an alternative solution. Keep in mind my first 4 months were at 4k month. I was told I could get the same deal through Europcar for the same price, R5.3k, I requested a picanto as it’s what I’d been driving. They said they would check for me and revert back as the picanto’s were rare. Considering I had been a loyal client for 12 months, and that I’d been assigned 5 different cars during 5months when my original request which was approved was a Kia Picanto, I thought they would make an effort. No revert came back and I was delivered a Kwid. When the picanto was collected I discussed a matchhead size chip in the driver side door, the agent who collected said it’s minor and I probably won’t even be billed for it. To my shock and horror, despite the R1300 a month insurance and maintenance on the vehicle, I was charged R2800 to fix that chip. On the 20th June over email, I was told I could settled this over two months. I was also told that the insurance doesn’t cover any small damages, tyres or windows. On the 28th June the full amount my debited from my account including the monthly subs. This was debilitating. I sent emails on the 28th June which were unanswered, sent another mail saying I was disappointed in the service and was looking for alternatives. Emails sent again on the 29th, all of these emails remain unresolved. I mailed again on the 04th July expressing my extreme dissatisfaction cancelling the service and requesting a refund based on the neglect of supposed service excellence. That email remains unanswered. I called in during this time, the lady said she’s escalated the issue. No response to date. I forwarded mail again on the 06th July demanding feedback, between Nqobile and Thabisile, still no feedback. Emailed another demand on the 11th July, still no acknowledgement of email or cancellation. This is DISUGUSTING. My subscription date is the 28th of each month, I cancelled on the 4th of July which has not yet been acknowledged. Due to the extreme lack in service and that the catch phrase of this company is ‘cancel anytime’ I now demand a refund. The kwid, as I’m sure they can see on their tracking device, has been parked since the 7th of July as I made alternative arrangements with another company. I want a refund of two weeks subscription of R2650 as I was forced to enlist another service provider due to service neglect.