BG
Bernie G

1 reviews | Active since May 2019

10 Oct 2022, 16:42

******* Comapany, makes clients pay extra occuring fee's which they don't tell the Client about

I initially really loved Flexclub when I fist signed up but they don't treat their existing clients good. I found that I would rent a vehicle for two months only then to be called up - not by Flexclub - mind you but by the car rental agency which is Europcar Hire to tell me that they are wanting to "swop" the vehicle. Every time they "swop", the vehicle they charge me an unnecessary fee of R400.00 to deliver the vehicle. In the beginning, I never really noticed this but do it two or three times to a client every two months and yes, the client notices. I emailed various times to Megan at FlexClub with no change. This is false advertising. They misslead clients to believe that the client is long term hiring a vehicle but they do not mention that the car will be taken away and swopped every two months which incurs extra cost to the client. On top of this R400.00 delivery fee, you also are taxed a tourism fee of R45 and also have to refuel the tank. They are *********** clients with all these extra costs which are basically going into their own pockets. They DON'T have the client in mind. I have spent thousands - I could have refinanced a new car at the price of R5345.00 a month which I pay for my rental.

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Replies (1)
FlexClub Marketplace
FlexClub Marketplace's reply10 Oct 2022, 16:56
Official
Hi Bernadine,

Please accept our sincere apologies for the experience that you have had to date. This is not what we want our customers to experience.

We are investigating this issue and one of the Fulfilment team members will be in contact with feedback on how this happened shortly.

Team Flex