SJ
Sive J
1 reviews | Active since Aug 2021
27 Jan 2022, 07:29
Overcharge
Good day, I am not happy about the service received from this company. They were running a promotion at the time and booking a car was R5799. The statement came back after returning the car, I told them that the statement is incorrect and they rep**** to say that the billing team will rectify the billing and send me the correct statement.
They just debited my account charging me more and forgetting that they were running a promotion. The amount that was supposed to be deducted was 1667 for extra Km's and etoll instead of R3600.
Helpful (0)
Replies (3)0
Replies (3)
FlexClub Marketplace's replyOfficial
27 Jan 2022, 09:32Hi Sive, thank you for your feedback.
As mentioned on the reply on your Google review we have processed your refund and apologise for any inconvenience caused.
However, we would like to please ask that you send through a screenshot of your communication with FlexClub as we cannot find anything on our side querying your statement - this will help us improve our internal comms and customer experience.
Your help and feedback is greatly appreciated.
Team Flex
As mentioned on the reply on your Google review we have processed your refund and apologise for any inconvenience caused.
However, we would like to please ask that you send through a screenshot of your communication with FlexClub as we cannot find anything on our side querying your statement - this will help us improve our internal comms and customer experience.
Your help and feedback is greatly appreciated.
Team Flex
FlexClub Marketplace's reply27 Jan 2022, 09:32
Official
Hi Sive, thank you for your feedback.
As mentioned on the reply on your Google review we have processed your refund and apologise for any inconvenience caused.
However, we would like to please ask that you send through a screenshot of your communication with FlexClub as we cannot find anything on our side querying your statement - this will help us improve our internal comms and customer experience.
Your help and feedback is greatly appreciated.
Team Flex
As mentioned on the reply on your Google review we have processed your refund and apologise for any inconvenience caused.
However, we would like to please ask that you send through a screenshot of your communication with FlexClub as we cannot find anything on our side querying your statement - this will help us improve our internal comms and customer experience.
Your help and feedback is greatly appreciated.
Team Flex
SJ
Sive J's updateReviewer Update
27 Jan 2022, 10:11I was chatting with Thabisile on WhatsApp regarding the billing
SJ
Sive J's update27 Jan 2022, 10:11
Reviewer Update
I was chatting with Thabisile on WhatsApp regarding the billing
SJ
Sive J's updateReviewer Update
27 Jan 2022, 10:11WhatsApp Image 2022-01-27 at 8.30.11 AM.jpeg 120.13 KB
SJ
Sive J's update27 Jan 2022, 10:11
Reviewer Update
WhatsApp Image 2022-01-27 at 8.30.11 AM.jpeg 120.13 KB