No Customer Service - Sad Reality

FlexClub is a company, that allows individuals whom need the flexibility of a subscription that you can get a car based on your requirements and have the flexibility of paying for this monthly - and use this service as you need. From the sign up to the during i havent had many issues as someone always after escalating often more than once but would give the necessary feedback . Recently i have however due to personal health reasons have had where i couldnt update or change my details (as i couldnt get into the bank - cancer is a big thing and limited how i function or run my days daily due to my treatment ) but due to a recent loss of my parent i was informed that my payment was not reflecting as yet. In my current bereavement i have being upfront honest and instead of being treated with compassion by all you are still treated with no customer service, no empathy and even with my health, or the loss of a loved one i with the limited resources do what i can to make sure my account gets updated. I understand it is a business but things do happen and when roles are reversed would we treat others how we would not want to be treated. i am currently awaiting a death certificate as one cannot do anything and instead of stopping, taking a moment to understand as an individual what is needed from as a person im only told your vehicle will be put into recovery as though this a robot i am speaking to. Avis being a partner of FlexClub and whom my vehicle is filtered by concerns me to know are they aware of how customers are treated? Every company does have policies and procedures and as a customer i should try at all times to adhere but when life happens i shouldnt be looked upon any different but as a customer i always ensure personally to correct my account despite the current challenge. Lets remember we are all people and lets treat people as such.